Customer service

Customer Service is our flagship. A group of highly experienced and professional collaborators who will help you find the solution you are looking for and solve the most common problems, before and after the purchase.
Learn more

Frequently asked questions

Are you experiencing issues with your VELUX product? Maybe we already have the solution.
Explore FAQ


Browse through our collection of frequently asked questions regarding VELUX ACTIVE.
Go to VELUX ACTIVE Support

VELUX electric and solar roof window (INTEGRA®) FAQ

Find answers for the most common questions on VELUX electric and solar roof windows.
Explore FAQ regarding INTEGRA® windows

Spare parts for windows and accessories

Replacing a component can make your product look as good as new. Order your spare part now.
Go to the spare parts section

VELUX Touch support

Browse through frequently asked questions regarding VELUX ACTIVE.
Learn more

VELUX Guarantee

Our commitment to you does not end once your roof window has been installed.
Read about our product guarantee

Tips on use and maintenance

Extend the lifetime of your VELUX roof window by maintaining it.
Get tips and tricks

Register your roof window

Enter the details from the data plate on your VELUX roof window to register your guarantee.
Complete registration

CE/UK CA marking

Find the Declarations of Performance (DoP) for your specific VELUX product.
Read more