Customer service

Customer Service is our flagship. A group of highly experienced and professional collaborators who will help you find the solution you are looking for and solve the most common problems, before and after the purchase.
Get support
Use our Support section to get answers to our frequently asked questions.
Go to support
VELUX ACTIVE Support
Browse through our collection of frequently asked questions regarding VELUX ACTIVE.
Go to VELUX ACTIVE Support
VELUX Touch support
Browse through frequently asked questions regarding VELUX Touch.
Go to VELUX Touch support
myVELUX
Register with myVELUX and enjoy the benefits: Save and share projects, see the status of your enquiries, direct contact with installers and VELUX.
Register now
Raise your return
Register a return for your VELUX products.
Register a return
Register your roof window
Enter the details from the data plate on your VELUX roof window to register your guarantee.
Complete registration
Tips on use and maintenance
Extend the lifetime of your VELUX roof window by maintaining it.
Get tips and tricks
Spare parts for windows and accessories
Replacing a component can make your product look as good as new. Order your spare part now.
Go to the spare parts section
VELUX Guarantee
Our commitment to you does not end once your roof window has been installed.
Read about our product guarantee
CE/UK CA marking
Find the Declarations of Performance (DoP) for your specific VELUX product.
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Need help?

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Talk to the right professionals
Feeling inspired, but not sure where to begin? Explore our design and installation services that can help you get started.
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After sales service
Request assistance with a product installation or an existing product.
Get technical support
Contact us
If you would like to know more about VELUX products and services or need technical support contact us here.
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