Customer service
Customer Service is our flagship. A group of highly experienced and professional collaborators who will help you find the solution you are looking for and solve the most common problems, before and after the purchase.
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Frequently asked questions
Are you experiencing issues with your VELUX product? Maybe we already have the solution.
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VELUX ACTIVE Support
Browse through our collection of frequently asked questions regarding VELUX ACTIVE.
Go to VELUX ACTIVE Support
VELUX electric and solar roof window (INTEGRA®) FAQ
Find answers for the most common questions on VELUX electric and solar roof windows.
Explore FAQ regarding INTEGRA® windows
Spare parts for windows and accessories
Replacing a component can make your product look as good as new. Order your spare part now.
Go to the spare parts section
VELUX Guarantee
Our commitment to you does not end once your roof window has been installed.
Read about our product guarantee
Tips on use and maintenance
Extend the lifetime of your VELUX roof window by maintaining it.
Get tips and tricks
Register your roof window
Enter the details from the data plate on your VELUX roof window to register your guarantee.
Complete registration
CE/UK CA marking
Find the Declarations of Performance (DoP) for your specific VELUX product.
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