Customer service

Customer Service is our flagship. A group of highly experienced and professional collaborators who will help you find the solution you are looking for and solve the most common problems, before and after the purchase.
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Frequently asked questions

Are you experiencing issues with your VELUX product? Maybe we already have the solution.
Explore FAQ
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Browse through our collection of frequently asked questions regarding VELUX ACTIVE.
Go to VELUX ACTIVE Support
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VELUX electric and solar roof window (INTEGRA®) FAQ

Find answers for the most common questions on VELUX electric and solar roof windows.
Explore FAQ regarding INTEGRA® windows
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Spare parts for windows and accessories

Replacing a component can make your product look as good as new. Order your spare part now.
Go to the spare parts section
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VELUX Touch support

Browse through frequently asked questions regarding VELUX ACTIVE.
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VELUX Guarantee

Our commitment to you does not end once your roof window has been installed.
Read about our product guarantee
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Tips on use and maintenance

Extend the lifetime of your VELUX roof window by maintaining it.
Get tips and tricks
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Register your roof window

Enter the details from the data plate on your VELUX roof window to register your guarantee.
Complete registration
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CE/UK CA marking

Find the Declarations of Performance (DoP) for your specific VELUX product.
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