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Customer service
Customer Service is our flagship. A group of highly experienced and professional collaborators who will help you find the solution you are looking for and solve the most common problems, before and after the purchase.
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Frequently asked questions
Are you experiencing issues with your VELUX product? Maybe we already have the solution.
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VELUX ACTIVE Support
Browse through our collection of frequently asked questions regarding VELUX ACTIVE.
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VELUX electric and solar roof window (INTEGRA®) FAQ
Find answers for the most common questions on VELUX electric and solar roof windows.
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Spare parts for windows and accessories
Replacing a component can make your product look as good as new. Order your spare part now.
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VELUX Touch support
Browse through frequently asked questions regarding VELUX ACTIVE.
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VELUX Guarantee
Our commitment to you does not end once your roof window has been installed.
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Tips on use and maintenance
Extend the lifetime of your VELUX roof window by maintaining it.
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Enter the details from the data plate on your VELUX roof window to register your guarantee.
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CE/UK CA marking
Find the Declarations of Performance (DoP) for your specific VELUX product.
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Our VELUX Daylight Design Advisors are here to help you realise the full potential of your roof and enlighten your home.
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