Fixing an issue

As the E Ink display technology used has a tendency not to clear all previously displayed text (ghosting), the screen blinks a few times to clear the display.

VELUX Touch has a built-in proximity sensor detecting movement in front of the device. In order to save battery power, the control switches from active mode to sleep mode after 15 seconds of no movement detection; the buttons then disappear. Triggering the sensor reactivates the control and the buttons reappear.

To operate a product, you must always start by selecting it in the gallery above the horizontal line (the icon must be marked black). If you cannot operate the product, you might not have selected it.

When you have created a group of products, the individual product representation is hidden. To gain access to the individual product operation, you must long press on the group icon to unfold the group contents.

If you long press the square stop button (at any page), you instantly request all products to stop any ongoing movement. The stop request is sent in prioritised order: Windows > Shutters > Awnings > Blinds.

VELUX Touch is not intended to be used to control products across rooms. This is why you do not find a room selection option.
Hint: If you decide to control products in more rooms anyway, you can consider gathering them in blocks, for example: Room1 = 1+2; Room2 = 4+5+6; Room3 = 8+9 etc.

To save power, VELUX Touch automatically enters sleep mode after 15 seconds if no movement is detected in front of the device. The expected battery lifetime is 1 year (AAA, 1.5 V, non-rechargeable alkaline or zinc-carbon battery).

Note: The control pad should never be placed close to moving curtains or in an upright position on a flat surface as this will keep the display in idle mode and consequently drain the batteries quickly.

The control pad can be operated either fixed on the wall or handheld. To ensure optimal conditions for the control pad, it should be placed within reach on the wall (90-170 cm above the ground) and not in direct sunlight nor close to/behind curtains..

Note: If the control pad is used in direct sunlight, the display has a tendency to fade quickly. This is not causing any permanent damage to the device, but a screen refreshment (blink sequence) is required to navigate the device again. Wave your hand in front of the display sensor, and leave the control pad for 15 seconds to allow for the display to refresh..

It is not possible to define more than one ventilation timer controlling your preferred set of windows.
See also Settings > Edit Ventilation timer …

You can temporarily change the ventilation duration to any value from 5 to 60 minutes by a long press on the quick action button and making a new selection before starting it. After executing the function, it reverts to the predefined settings. See also Settings > Edit Ventilation timer

It is not possible to assign specific products to Close all products. You can only select which product categories are covered by the quick action (Windows, Exterior and/or Interior products).

See also Settings > Edit Close all products

You can temporarily change which categories are to be controlled by Close all products by a long press on the quick action button and making a new selection before starting it. After executing the function, it reverts to the predefined settings.
See also Settings > Edit Ventilation timer

It is not possible to select specific products to be operated silently. You can only select which product categories to be operated in silent mode (Windows, Exterior and/or Interior products).

See also Settings > Edit Close all products

You can add up to 200 products in total from all product categories. However, a maximum of 99 products within one category can be displayed. If you add more than 99 products from a category, only the first ones added are displayed and controllable.

If you want to copy your VELUX Touch contents to another two-way remote control, you must use the Product key transfer option defined for io-homecontrol® two-way controls.

Please follow ‘Copy products from VELUX Touch KLR 300' step 1-3 to transfer the VELUX Touch product key.

You can easily add a new/existing wall switch (KLI 31x) to your product when the product is controlled by your VELUX Touch. To prepare your product(s) for pairing, please select Settings > Add a wall switch

You can only add products using io-homecontrol® wireless communication. Please refer to the information provided together with the non-VELUX control on how to activate pairing mode or how to transfer the two-way product key. Then select the appropriate Add product option on VELUX Touch KLI 31x (one-way paired products) or KLR 200 (two-way paired products).