VELUX Support - VELUX App Control and VELUX ACTIVE with NETATMO
I have a new phone or tablet. How do I access my existing VELUX ACTIVE with NETATMO or VELUX App Control solution?
You can download the app on your new device and login to your existing account.
Note: To ensure that VELUX ACTIVE and VELUX App Control stay secure, the new user/device needs to retrieve an authentication key from the gateway to gain full access (please press the red alert bar on the room screen and follow the instructions in the app).
How can we help you?
Need further assistance?
If you are not sure how to proceed or you can’t find what you are looking for, get the help you need.