Welcome to the VELUX Dealer Extranet

VELUX have launched a new Dealer Extranet system, offering you greater functionality and flexibility to allow you to manage and track your orders in a convenient way.

New features and benefits

  • All products shown in the VELUX product brochure can now be ordered via the new Dealer Extranet system using our quick code entry system.
  • The introduction of a new Order tracking system called V-Track, which allows you to follow your orders progress from the moment your order is processed, right up until delivery.
  • You can also download copies of your Proof of Deliveries, VELUX order confirmations, delivery notes and invoices.

Login to your account on Dealer Extranet here

 

Download our handy user guides

Accessing VELUX Dealer Extranet

Order user guide

Account information user guide

Quotations user guide

Tracking orders user guide

 

 

FAQs

You can apply for an account by clicking on the 'request access' link on the Dealer Extranet login screen. This can be accessed by clicking on the web links to the site. After the form has been submitted, you will receive an email from VELUX within 2 to 3 business days confirming your new username, password and access to our Dealer Extranet.

Tips when registering for access:

1. You will require your VELUX customer number. Your customer number can be found on any order confirmation, delivery note or invoice from VELUX.

2. We will require a valid email address. Please be advised that your account will be created to the provided email address and only the same email address can be used to request confirmation of your username and password. The same rule applies to sub-users.

3. If you have not received an email within 3 business days, check your SPAM or junk mail folders.  The mail will be addressed from eTrading.  Should you not have received your access email, please contact VELUX via etrading@velux.ie or you can telephone VELUX on 01 848 8775.

4. Dealer Extanet 3 (DE3) is a new website and we have found that small number of new users in the first instance have trouble with a firewall blocking the site. If you have trouble accessing the website. We suggest that contact your own IT department, who will be able to resolve this for you.

5. Proforma accounts customers can apply for a Dealer Extranet account to track orders and view account information, but cannot process orders

 

General terms & conditions criteria for Builders Merchants and Buying Groups:

  • Agree to use the VELUX trade mark and other trademarks of the VELUX Group in accordance with the applicable legal guidelines issued by the VELUX Group from time to time.
  • Agree to V-GBI credit policy.
  • Have a permanent place of business which gives physical access for professional customers and/or end-users to view, order and collect building materials during normal business hours.
  • Be a logical and recognised destination for professional tradesmen and/or consumers to purchase a range of building materials (general or specialist) that would constitute the materials required in the fabric of a building. The range of products should contain at least roofing materials, or joinery products or plumbing & heating from various producers (e.g. different types and brands).
  • Agree to Promote the VELUX brand image and sell VELUX products by using relevant and approved VELUX advertising and marketing material.

 Additional Criteria for Buying Groups:

  • Primary focus is on improving buying policies of the individual Partners
  • Passes supplier rebates through to the Partners in full and is a member of a Buying Society* or another entity offering the below services*, administering rebates and discounts to allow for consolidation of scale.
  • Has a management structure that ensures rules on supplier agreement compliance and provides supplier access and a platform to execute mutual plans to support category health.

 *A Buying Society or another entity as mentioned above should offer the following services;

Guaranteed payment to suppliers, debt pledge

Instant access to amplify VELUX communications through various media to their wider membership

Easy access to EDI invoicing for members and suppliers

Coordination of industry recognised events providing networking opportunities for suppliers

Yes, it is possible for you to change your password.  Click on the below user guide which will explain how to access Dealer Extranet, change your password and what to do should you forget your password.

Requesting access to VELUX Dealer Extranet 3 - Page 5-8

Changing your password - Page 9

Forgotten password - Page 10

VELUX Dealer Extranet access user guide

As a security precaution, if you have unsuccessfully entered your password more than three times, the Dealer Extranet system will lock and deny access to your account.

If you have forgotten only your password for your VELUX Dealer Extranet account, you can reset your password by clicking on the ‘Forgotten Password?’ link on the home screen.

You should then contact VELUX via etrading@velux.ie or you can telephone VELUX direct on 01 848 8775 and ask to be transferred to the eTrading team who will confirm your details and reactivate your account.

If you are a Sub User please contact the main user in your branch who can reset your password for you.

No. VELUX Dealer Extranet is a free and secure web-based operating system available to all our customers.

VELUX provides an additional 1% electronic ordering discount to our credit account customers when processing orders via EDI (Electronic Data Interchange) and Dealer Extranet.

EDI (Electronic Data Interchange) only allows the transfer of order and invoice information between companies and there are significant cost implications to purchasing an EDI system and paying for a systems provider to set-up and maintain this on your behalf.

VELUX Dealer Extranet (Electronic Data Interchange) is completely free and maintained by VELUX offering an interactive system for our customers to access all their account details. Customers can process and track orders as well as obtain proof of deliveries, view invoice and credit details and obtain price and delivery lead times for VELUX products.

Yes. All products shown in the VELUX product brochure can be ordered via the new Dealer Extranet system which features a search bar, quick order function and introducing a new configuration tool.  Many spare parts can also now be ordered.

Many spare parts can also now be ordered.

Orders for Special items (e.g. SPECIAL GGLK) can also be placed providing that VELUX have prepared the quote for you first.

Please open the attached pdf user guide which will provide further information on how to process orders using your new Dealer Extranet system.

Information on processing orders - Page 3

Way to process orders - Pages 4 to 9

Processing an order from a quote - Pages 10 to 13

Order upload tool - Pages 14 to 16

Deleting /Amending order lines - Page 17

Saving the order - Pages 18 to 23

Search/View orders - Pages 24 to 25

Reordering from a previous order - Page 26

VELUX Dealer Extranet processing orders user guide

The attached user instruction guide will provide information on the following topics.

VELUX Dealer Extranet account information - Pages 3 to 4

Order/View invoices - Pages 5 to 6

Super Dealers - Page 7

Creating/Editing sub user access - Page 8 - 10

Upload logo for client quotes - Page 11

VELUX Dealer Extranet account information user guide

Yes, one of the new features of Dealernet Extranet 3 (DE3) is the functionality to be able to build your own quotes. The only exception would be specials where you need to obtain a quote from VELUX. The following guide will give further explanation

VELUX Dealer Extranet obtaining quotations user guide

Creating a quote with VELUX discount - Pages 3 to 9

Creating quotes for clients (from an existing quote) - Pages 10 to 16

Creating quotes for clients (with configurator) - Pages 17 to 20

Search and view quotes - Pages 21 to 22

Yes. Your new VELUX Dealer Extranet (DE3) keeps the same V-Track system, which allows you to follow your orders progress from the moment your order is processed, right up until delivery.

You can also download copies of your proof of deliveries, VELUX order confirmations, delivery notes and invoices.

The attached user guide will provide information on how to track your VELUX deliveries and obtain copies of your order confirmations, delivery notes, invoice and proof of deliveries.

Overview - Page 3

Tracking orders - Pages 4 to 6

Downloading delivery notes/invoices - Pages 7 to 8

VELUX Dealer Extranet tracking orders user guide